Who we are
Step One was established in 2010 and our mission is to operate an industry leading specialist consumer finance platform built on traditional lending values. Founded from a small office in London, we are now based in Woking, Surrey where our team of qualified professionals offer lending solutions with a personal touch.
We are authorised and regulated by the Financial Conduct Authority and are also members of the Finance & Leasing Association (FLA).
Responsible. Transparent. Fair. Simple.™
What are our principles?
We operate by business principles that are realistic, deliverable and, most importantly, believable. We have four core business principles that are framed in a series of simple questions:
Responsibility: Do our products help our customers and are they affordable?
Transparency: Do our products deliver what they promise without any hidden catches?
Fairness: Do we treat people as we would wish to be treated?
Simplicity: Can we explain our products in a way that is easily understood?